Question 1

What is Artiome™?

Accepted Answer

Artiome™ stands for "artisan" and "home". We meticulously curate a collection of timeless treasures - from stunning premium wall art and exquisite décor to unique, art-inspired pieces - all thoughtfully assembled under ever-evolving themed collections. Artiome™ is more than a store - it is a creative movement striving to live the authentic artistic life. We are committed to giving back and environmental sustainability. Subscribe today to stay connected.

Question 2

What types of products do you sell?

Accepted Answer

At Artiome™, we celebrate craftsmanship by carefully curating a blend of in-house designs and handpicked masterpieces from a global community of talented artisans. Whether you seek a striking statement piece, an iconic classic, or a truly exceptional gift, you will find something extraordinary for every occasion. Many of our handcrafted items, vintage pieces, and highly coveted books are limited editions - so seize your treasure before it's gone forever!

Question 3

Where do your products originate?

Accepted Answer

Our collections are comprised of two types of items: Artiome™ originals and our meticulously curated selections of exceptional items from artisans across the world. While the packaging may not always carry our label, you can be assured that every piece has been meticulously curated and is a true testament to our standard of excellence.

Question 4

Do you commit to sustainability?

Accepted Answer

Absolutely. Sustainability is a core tenet of our practice. This commitment is reflected in every step of our journey - from sourcing wood from renewable forests, crafting premium wall art on demand to eliminate overproduction, collaborating with trusted suppliers, to continuously expanding our selection of eco-friendly, biodegradable materials. To further help shape a greener future, each order includes complimentary carbon-neutral shipping, supporting innovative initiatives in reforestation and soil carbon sequestration.

Question 5

Do you offer gift cards?

Accepted Answer

Yes. An Artiome™ gift card is a perfect way to share the joy of artistic living. They may be applied to any purchase in our store.

Question 6

Do you offer seasonal sales or discounts?

Accepted Answer

We offer exclusive promotions from time to time. The best way to receive advance notice of these special, members-only offers is to subscribe to our newsletter.

Question 7

Are you available internationally?

Accepted Answer

Artiome™ is currently available in the US only, but we are thrilled to announce that our global market is on its way. If you’re outside the US and interested in our products, we can’t wait to welcome you soon! Stay connected by signing up for our newsletter to be the first to know about our latest updates.

Question 8

How do I know if an item is in stock?

Accepted Answer

Each piece's availability is reflected on its product page. If an item is in stock, you will see an option to add it to your cart. If an item you love is sold out, we encourage you to sign up for restock notifications on the product page to get notified as soon as it’s back. However, many of our pieces are limited editions, available only while supplies last. Once these are gone, they are gone forever!

Question 9

Do I need an account to place an order?

Accepted Answer

While you may check out as a guest, creating an account offers an elevated shopping experience. It allows you to track your orders effortlessly, save your favorite pieces, and enjoy a faster checkout process for future purchases. As a member, you will also be among the first to hear about new arrivals and exclusive offers. You may update your account preference at any time.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, as well as other secure payment options displayed at checkout.

Question 11

How do I apply a promo code?

Accepted Answer

You may enter your promo code at checkout, and the discount will be applied to your order. Sometimes, restrictions may apply where you can use only one promo code per order. Be sure to check the details provided with your promo code.

Question 12

Can I combine a gift card with a discount code?

Accepted Answer

Yes, you can!

Question 13

I placed an order, but I haven't received a confirmation email. What should I do?

Accepted Answer

If you don’t see a confirmation email within a few minutes of ordering, please check your spam or promotions folder. If it's not there, ensure the email address you entered is correct. Still no email? Contact us at info@artiome.com, and we will be happy to assist.

Question 14

Can I modify or cancel my order after it’s been placed?

Accepted Answer

Yes, you can modify or cancel your order, but only before it enters the fulfillment stage. Once processing begins, changes or cancellations are no longer possible. Please note that gift cards and digital products are not eligible for cancellations or modifications. Shipping addresses cannot be changed once an order is placed.To make the process seamless, a cancel button is available on your order confirmation page. If you have an account, you can also access this feature directly within your order management after logging in. For modifications, you may place a new order with the correct details.If you need assistance, don't hesitate to reach out anytime.

Question 15

What should I do if I have an issue with my order?

Accepted Answer

We are here to ensure your experience with us is seamless. Please email info@artiome.com with your order number and details of the issue, and we will take care of the rest.

Question 16

How to track my order?

Accepted Answer

Once your order ships, you’ll receive a confirmation email with a tracking number. Click the tracking link to see real-time updates. If you have trouble tracking your order, contact us at info@artiome.com - we are here to assist you.

Question 17

Do you offer free shipping?

Accepted Answer

We offer free shipping on selected items. All shipping rates are automatically calculated at checkout. We announce additional free shipping promotions from time to time, so stay tuned by subscribing to our newsletters.

Question 18

How long will it take to receive my order?

Accepted Answer

We work closely with our skilled partners to bring exceptional craftsmanship to your door. Estimated delivery time may vary depends on the product type, size, destination, and shipping method. For the exact estimated time, please refer to the information provided on the order confirmation.

Question 19

Do you offer expedited or express shipping?

Accepted Answer

Yes, expedited shipping is available for select items. Shipping time and cost will be dynamically offered at checkout.

Question 20

Can I change my shipping address after placing an order?

Accepted Answer

Unfortunately, once an order is placed, the shipping address cannot be changed. If your order has not yet entered the fulfillment stage, you may cancel it and place a new order with the correct address. For more details, including address restrictions, please review our Shipping Policy. You can also find more details on order modification in our Return and Refund Policy.

Question 21

Do you ship to P.O. Boxes, military addresses, or freight forwarding locations?

Accepted Answer

Unfortunately, we do not due to carrier restrictions. Please make sure you use a valid residential or commercial address when placing an order.

Question 22

How to reach support?

Accepted Answer

Need help? Our help centre is here to assist you with FAQs, product information, and all order related questions. Should you need individual support, simply drop us a message by filling out the form below. You can also email us at info@artiome.com for equally prompt assistance.

Question 23

What is your return and exchange policy?

Accepted Answer

As a curator of unique, often handcrafted or made-to-order, and sometimes antique pieces, we maintain a policy of all sales are final. We do not offer returns or exchanges for reasons of buyer’s remorse. However, if your order arrives damaged, defective, missing an item, or incorrect due to an error on our part, we will most certainly assist with a swift and proper resolution. Please review our Return and Refund Policy for full details. If you have any issues with your order, please don’t hesitate to reach out to us - we’ll do our best to make things right.

Question 24

How do I return an item?

Accepted Answer

If your return request meets our policy, we’ll provide step-by-step instructions, including return shipping details. Unauthorized returns will not be processed, so please reach out first before sending anything back. For details on return eligibility and handling of shipping costs, please refer to our Return and Refund Policy and Shipping Policy.

Question 25

How long does it take to process a refund or exchange?

Accepted Answer

Once your refund is approved, processing typically takes 7–14 business days to your original payment method. Processing times may vary depending on your bank or payment provider. We can also offer refunds in the form of store credits. Replacements follow our standard shipping timelines, which depend on product availability. We’ll provide an estimated delivery timeframe once your replacement is confirmed.

Question 26

Do your products come with a warranty?

Accepted Answer

While we do not offer warranties directly, many of our suppliers do. If you encounter an issue, contact us, and we’ll help you connect with the supplier to explore your options.

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